15 Advantages of Chatbots in E-commerce Industry

With an end-to-end solution, Sayurbox was able to answer customer queries and handle placing, tracking and confirming orders. With availability on WhatsApp and the web, the brand was able to meet its customers where they are and solve their queries accurately without fail. The challenge for Sephora was that it wanted to attend to online customers in a similar way as it does in its brick and mortar stores.

According to statistics, the global Chatbot market is expected to reach $142 billion by 2024. Kik is a successful chatbot that helps customers find what they actually want using Artificial Intelligence technology. Ochatbot has plugins for eCommerce platforms including Shopify, Magneto, WooCommerce, and Big commerce as well as integrating with other platforms by adding a unique script to the site.

Ecommerce Chatbots (Plus How To Build Your Own In 15 Minutes)

To eliminate any risks, you should always leave at least one human employee to oversee the processes of the chatbots. However advanced, they are still incapable of human-like analyses and thoughts. Nowadays, the chatbot market is thriving and presenting business owners with many products. Some have already proved their worth and gained renown according to their abilities and user comfort. Here are six of the best chatbots among the popular ones in a nutshell. Leaders must understand, of course, that there are limitations as to what a chatbot can and cannot do.

According to recent polls, 74% of respondents agree that AI can free up agents to concentrate on enhancing the client experience as a whole. Capacity’s chatbot technology can aid in boosting customer satisfaction with your company by automating time-consuming processes, reducing response times, and offering individualized service. Ensure a consistent brand experience; the chatbot platform should let you alter the chatbot’s responses, branding, and user interface. The chatbot’s responses should reflect the voice and aesthetic of your company, giving customers a seamless experience. The chatbot’s user interface should be simple and consistent with your brand’s color palette and visual elements. Enhancing the general consumer experience is one of the main advantages of eCommerce chatbots.

Chatbots Are the Must Have Tech

This is about chatbots, and computer programs conducting conversations via auditory and text messages. But as the share of e-commerce in the global retail sale comprises 17.5%, it’s reasonable to discover the best examples of chatbots in e-commerce. To ensure the chatbot is working correctly and responding with accurate information, extensively test it. It involves evaluating its proficiency with natural language processing and ability to manage various questions and deliver pertinent answers. Find a platform for eCommerce chatbots that can integrate with your e-commerce platform, satisfies your criteria, and research it. Consider customization possibilities, NLP capabilities, analytics and reporting, and customer service (everything we discussed above).

The personal finance app Digit, in the example above, uses rule-based chat since the user is only expected to ask a narrow set of questions about their account. Sephora’s chatbot on the bot platform Kik offers users makeup tips and makes product suggestions based on their personal quiz answers about their makeup usage. It also redirects users to the Sephora app or site to complete purchases. Just like there are many channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media.

Alternatively, if you want a more complex or custom chatbot, you can use a chatbot framework or open-source chatbot. Chatbot frameworks operate using a variety of coding languages, primarily Python, Ruby, Java, PHP, and Lisp. With this automation, the information will be delivered quickly and accurately to the customer, and your staff will be able to continue working without having to field the messages. Take our example below—I returned to the Zara chatbot because I had a sizing question. Simply by selecting the “Determine my size” option I was able to get sizing information immediately. The game-changing platform is built specifically to deliver a better experience to customers and empower the team.

They prefer high-value experiences that make online shopping more personal and dynamic. E-commerce chatbots can help you achieve this by engaging in one-to-one conversations with customers and answering their questions instantly. Why am I not talking about other messaging platforms like WhatsApp, QQ Mobile, Kik or Slack?

Customers Engagement

A Chatbot can provide personalized product recommendations to your customers and encourage them to buy more. It’s a common way that many giant companies are using to up-sell or cross-sell their products to customers and increase revenue. Nowadays, customers have a short patience level, and they’re expecting quick responses to their queries. That’s why most ecommerce businesses are now using Chatbot to provide immediate responses to customers and resolve their queries. Integrating chatbot to Facebook Messenger is another effective way to optimize your eCommerce websites. Chatbots on messaging platforms bring your customers close to your brand.

Most important, the chatbot makes it easier for customers to search for, find, and buy products. Keep a close eye on user engagement, sales funnel impact, and customer satisfaction. Create a cadence for your team to track, analyze and respond to this valuable data on a regular basis.

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